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#Conversational AI.
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Amazon Lex
Amazon Lex is AWS's service for building text- and voice-based conversational interfaces. Teams model bots with intents, slots, and dialogue paths, connect business logic through AWS Lambda, and deploy the result to web apps, applications, messaging channels, or a contact centre. The current Lex V2 platform adds AI-assisted capabilities to the classic NLU model, but it remains most useful for controlled conversation flows.
Kore.ai
Kore.ai is a ai agents tool whose value should be judged in a concrete workflow with clear ownership and review.